Glad to hear that finally government officials and NASCOM has started working towards saving Indian call centre (BPO) industry reputation. As I stated earlier in my post [Indian Call Centre:Boom or Doom:Concern Over Showing Cracks] that if we really want to safe this industry we at least need these three things;
* We need strict regulation for BPO employees.
* We need standard employment procedure for all BPO employees.
* We need strict rules for any cyber crimes.
I am very happy to read this news today in Times of India that Government and NASCOM are acting towards implementing proper procedure and strict laws to stop cyber crimes. Last week only Government announced strict regulation and punishment for any data theft, changes in IT Act 2000 to safeguard this industry and today NASCOM announced a capability assessment programme for potential employees for BPO industry. I hope some more concrete steps will come in force in future, like more training to our Police so that cyber crimes can be reduced, some more and strict security checks for potential employees who wants to join BPO especially who wants to join any financial BPO.