Indian Call centre workers say ‘no’ to unions


Unionizing IT/BPO sector will hamper the growth of Industry. I hope that it won’t happen in India as this will be a back step and it will reduce the growth rate of most booming industry in India. Foreign clients don’t like unionizing the sector because of the fact that it’s just another way to blackmail them. If India wants to keep this industry alive and keep on growing then please reject any move of Left (CPI) to unionize the IT/BPO sector.

Of course I am really happy to see recent survey conducted by C fore shows that almost 53% employees of this sector don’t want to associate with any union as they also believe that this unionizing of IT/BPO sector will hamper the industry growth and could damage the whole reputation of industry.

Call centres wary of trade unions

It is not an obvious combination. The world of trade unions and that of information-technology (IT) services seem light years away. And that is just how most call-centre employees would like it to stay.

Although the majority of call-centre employees feel exploited — particularly by the long hours they put in at the workplace — they are just as clear that they would rather not call in the trade unions. Not yet, at least.

The findings are part of an opinion poll conducted for the Hindustan Times by C fore. Conducted among 374 IT and ITeS professionals in seven cities across India, the poll found that call-centre employees in Delhi, Gurgaon, Mumbai, Bangalore, Pune, Hyderabad and Chennai believed it was not yet time for unions. The majority went on to add that the formation of trade unions would, in fact, harm the industry in the long run.

The workers felt most aggrieved about long working hours and, perhaps, odd hours — going to work when most of the neighbourhood was preparing to go to bed or was already in bed. Low pay was another grievance and then the lack of facilities, the bane of any low-cost-high-returns operation. That was the response of 42 per cent of the respondents who felt exploited. The majority, 47 per cent, was happy and would not change anything.

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10 Comments

  1. Good Post on a very important subject.

    Unionizing anything in IT industry will be its death knell. Clients will simply run away to Phillipines, Malaysia, China etc – where they are assured of 24×7 service – and not at the mercy of unions.

    This unionization attempt of BPO centers began in West Bengal some time ago – thankfully its not succeeded so far. We hope it never does.

    We don’t need thugs telling us whether to go to jobs or not.

    Public Sector Banks went on a strike day before yesterday. Imagine if ATMs, Private Sector banks did not exist – the economy would come to a sudden standstill – by such strikes.

    Thankyou – to all companies, people committed to the cause of Excellence. Lets REJECT Mediocrity. Always.

  2. Unions in the IT/ITES industry is something that may not work. The folks working in these companies tend to be more individualistic than normal blue-collar stuff, and also tend to look down upon unions.

  3. Hi.. thanks for visting my blog. You have a nice blog out here.

    Nice article. If unions come in then it is dooms day for IT / BPO. It might not be easy to mobile all folks in IT to join union, but sure quite a few will join. I hope people don’t start this unions for personal grivenaces, but rather think of the country as a whole.

  4. @Apun

    Rightly said “Unionizing anything in IT industry will be its death knell.”. Thanks for compliment.

    @Ashish
    Thanks buddy for commenting. Well its is true IT/ITES industry and Union just cant go toghther. Hope every one will reject the move.

    @vin
    Thanks alot visiting my blog, I am totally oppose of Unionizing of IT and BPO sector, if its happen we will witness work will start going to China.

  5. Say NO to UNIONS. Say NO to crap.

  6. @CoolGuy

    thanks for visiting my blog. Yeah true No To Union..Show Red cards to “Red” Left people.

  7. Late comment I guess…

    I don’t think the IT industry needs unionisation as yet. However when you say “almost 53% employees of this sector don’t want to associate with any union”, I can’t help but think that is 53% not too close for comfort? 53% against means 47% would not mind unionisation – and that is an uncomforatble thought.

    Also if 42 per cent of the respondents felt exploited, I think it warrants a serious look into what makes them feels exploited. After all, its the feeling of being exploited that leads to unionisation. And if this feeling of being exploited can be addressed, then the fear of unions would be much less.

  8. Unionism is bad when only the benefits of union leaders are served. Unfortunately, that’s what often happens. The welfare of employees, for whom they supposedly fight, get not even a lip service. And, unions also thrive on negativism, obstructionism, cynicims, etc. I like the concept, but rarely I find that concept taking a productive, constructive shape.

  9. @Sajith

    As you said “42 per cent of the respondents felt exploited, I think it warrants a serious look into what makes them feels exploited. After all, its the feeling of being exploited that leads to unionisation. And if this feeling of being exploited can be addressed, then the fear of unions would be much less”

    So I agreed. Exploitation is there I know especially in BPO industry because of cheap labours in India so ofcourse private companies who are offshoring their work want more for less which led to exploitation of these employees. Companies should do more if they really want get rid of this unionizing idea and especially Lefts.

    @Pradeep
    I am against of Unionizing of this sector becuase the way Unions runs in India. Big companiess coming to India becuase of cheap and hard working labour. If union try to enter this industry then I am sure our IT/ITES industry will soon be like the textile inudstry. Once upon time Kanpur was knows as capital of Textile now not even a single mills is working, unions are getting money but they are not allowing government to privatize it. I just hate Unioniing word, especially when its come from Lefts people, they had done some much harm in growing economy and I dont want any more.

  10. hahahahahahahah….yes the unions do so much damage to mother country. So much more damage than all the corrupt politicans. So much more damage than the goondas. So much more damage than petty bureaucrats who hold ordinary citizen to ransom with red tape. So much more damage than corrupt army.


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